Shipping policy

Delivery times

Orders placed with us before 12pm will be dispatched within 48 hours of payment received.

Delivery costs

Orders placed with us will have the following shipping charges:

Standard Shipping:

R65 within 3-4 working days for orders placed Monday to Friday before 12pm.

Express Shipping:

R99 within 1-2 working days for orders placed Monday to Friday before 10am.

Please note that all orders made by courier require a signature upon receipt of products. If you are not home to receive and sign for the package please follow the re-delivery instructions left by your local delivery company. If you do not follow the re-delivery instructions the package will be returned to our warehouse. In these circumstances, you will be required to pay for re-delivery before we can re-dispatch your parcel.

General shipping information

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation, address verification or order processing. Your order will only be dispatched once payment authorisation and address verification have been received.

Delivery schedules are estimated to the best of our ability, and actual delivery times may vary depending on shipping locations & carriers. Whilst we use all reasonable endeavours to meet the timescales of your chosen delivery option, occasionally external factors may cause unforeseen delays. Therefore, please ensure that you make your order with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.

Please ensure that you provide a suitable shipping address for the specified delivery times. We cannot be held responsible for any inaccurate addresses provided to us. We are unable to ship to Post Office boxes as we require a signature upon receipt of order.

If an item is out of stock you will not be able to pre-order it for when it returns into stock.

Multiple Shipments

Please note that we are only able to ship to one address per order. If you wish to place orders for different delivery addresses, you will need to put one order on for each address required.

Items damaged in transit or faulty on delivery

If an item is damaged in transit or arrives faulty, please inform us within 7 days after an item is received and at the latest, 7 days after the item’s delivery. We may request photos of the damaged item(s) to confirm the problem before giving a refund or sending a replacement. We may also ask the manufacturer to contact you directly to solve the problem..